Refund policy


 

Effective Date: July 30, 2026

Products sold by ZOESELAH are digital content delivered by download after purchase. No physical products will be shipped.

  1. Refunds Before Downloading

A refund may be requested within seven days of purchase if delivery or downloading of the product has not begun.

To request a refund, please send the following information to contact@selahimage.co:

• Customer’s name
• Order number
• Email address used for the purchase
• Name of the product for which a refund is requested
• Reason for the refund request

We will review the download records and inform you whether the purchase is eligible for a refund.

  1. Refund Restrictions After Downloading

Where the customer has consented to the delivery or downloading of a digital file and delivery or downloading has begun, refunds due to a change of mind, purchasing error, or differences in the customer’s technical environment may be restricted because of the nature of digital content.

Nothing in this Policy limits any consumer rights guaranteed under applicable law.

  1. Exceptions Eligible for a Refund or Replacement

Regardless of whether downloading has begun, ZOESELAH will provide redelivery, a corrected replacement file, or a refund if any of the following circumstances are confirmed:

• A file different from the product ordered was provided;
• The file is corrupted and cannot be opened properly;
• The delivered file materially differs from the description on the product page;
• Payment was completed, but the downloadable file was not provided;
• The same order was charged more than once;
• A legitimate basis for a refund, such as an unauthorized payment, is confirmed; or
• A right to a refund or cancellation exists under applicable law.

If a file compatibility issue occurs, ZOESELAH will first assist by providing a properly functioning file or redelivering the file in an available compatible format where possible.

  1. Circumstances in Which a Refund May Be Restricted

A refund may be restricted in the following circumstances:

• The customer requests a refund due to a change of mind after downloading a properly functioning file;
• The customer did not review the file format or specifications stated on the product page;
• The file cannot be used because of an issue with the customer’s software, device, or available storage space;
• The purchased file has already been used, published, distributed, or incorporated into a project; or
• The refund request is made fraudulently or in connection with a license violation.

  1. Refund Procedure

  2. Submit a refund request by email.

  3. We will review the order information, download records, and reason for the request.

  4. If necessary, we may request a screenshot of the error or other information needed to verify the condition of the file.

  5. We will notify the customer by email whether the refund has been approved and explain the applicable resolution.

  6. If approved, the refund will be issued to the original payment method.

After a refund is approved, it may take several business days for the refund to appear, depending on the card issuer or payment service provider.

  1. Download and License Rights After a Refund

Once a refund has been completed, the license and download rights associated with the refunded product will immediately terminate. The customer must delete the refunded file and all copies and must not use the file thereafter.

Refund Inquiries: contact@selahimage.co