Digital Product Delivery Policy

 

 

All products sold by ZOESELAH are digital content delivered by download after payment. No printed materials, framed artwork, or other physical products will be shipped, and no shipping fees will be charged.

 

Effective Date: July 30, 2026

 

1. Product Format

 

ZOESELAH products are digital content provided by download. Unless otherwise stated, no printed materials, framed artwork, or other physical products will be delivered.

 

2. Standard Product Contents

 

The specific contents of each product are described on its product page. A standard single-image product generally includes:

 

• One high-resolution JPG image

• 5120 × 2880 pixels

• 16:9 landscape orientation

• RGB/sRGB color profile

• Original watermark-free file

• ZOESELAH License Guides in Korean and English

• Immediate digital download

 

The number, format, and specifications of files may vary by product. Please review the applicable product page carefully before purchasing.

 

3. File Delivery

 

4. Once payment has been successfully completed, a download link will be provided on the order confirmation page or sent to the email address entered at checkout.

 

5. Filemonk may be used to deliver files and manage downloads.

 

6. If the download email does not appear in your inbox, please check your spam or promotions folder and confirm that the email address entered with your order is correct.

 

7. If you do not receive the files after payment, please contact Customer Support and provide your order number and the email address used for the purchase.

 

8. Customer Responsibilities

 

Customers are responsible for:

 

• Entering an accurate email address when placing an order;

• Reviewing the file format and specifications stated on the product page;

• Ensuring that sufficient storage space is available;

• Safely backing up downloaded files; and

• Using the files in accordance with the License Policy.

 

After downloading a file, customers are strongly encouraged to retain a separate and secure backup copy.

 

5. Download Errors

 

If a file cannot be opened or a download is interrupted, please provide the following information:

 

• Order number

• Customer’s name

• Email address used for the purchase

• Name of the affected product

• Screenshot or description of the error

• Device and browser being used

 

If an error in the file itself is confirmed, ZOESELAH will provide a corrected file or a new download link.

 

6. File Changes and Updates

 

A corrected or updated file may be provided when necessary to resolve a clear file error or improve quality. ZOESELAH does not guarantee that all purchasers will receive permanent access to every future update.

 

7. Prohibition on Sharing Download Links

 

Download links are provided exclusively to the purchaser. Customers must not share a download link, original file, or compressed file with another person or post it in any publicly accessible location.

 

8. Download Restrictions

 

Download access may be temporarily restricted for security purposes if excessive or abnormal downloading, link sharing, or unauthorized redistribution is detected. A legitimate purchaser may contact Customer Support to request a review.

 

Digital Product Support: [contact@selahimage.co](mailto:contact@selahimage.co)